SMS Terms

Everything about the text messages we send: what they are, how often, how to stop them, and what they cost.

Last updated 5 August 2026 · Seattle Van and Limo Services LLC, doing business as JD Shuttle · 4836 S 177th Ct, SeaTac, WA 98188

Program: Shuttle Seattle Ride Notifications — booking confirmations, driver and vehicle details, and arrival alerts for a ride you booked with us.

How you opt in

By ticking the box beside the mobile number field on our booking form, which reads:

Text me about this booking. I agree to receive SMS from Shuttle Seattle about my ride — confirmation, driver name and vehicle, and an arrival alert. Message frequency varies, typically 3–5 messages per trip. Message and data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase, and we never sell or share your mobile number.

That box is not ticked by default and is not required. Your booking completes without it — we simply phone you instead. Consent is not a condition of purchase.

What we send

• Confirmation that your ride is booked, with the reference number.
• Your driver's name, the vehicle and its plate, the evening before.
• An alert when the driver is on the way and when they have arrived.
• A message if something changes — a delay, a vehicle swap, a flight moving.

That is the entire program. We do not send promotions, offers, newsletters or discount codes on this consent. Marketing messages are a separate opt-in that we ask for separately, and declining costs you nothing.

Message frequency

Frequency varies by trip. A typical one-way transfer generates 3–5 messages. A round trip roughly doubles it. We send nothing between bookings.

Cost

Message and data rates may apply. Those charges are between you and your mobile carrier; we do not charge you for messages.

How to stop

Reply STOP to any message from us. You will receive one final message confirming you have been unsubscribed, and nothing after that. You can also call (206) 353-3731 or email info@shuttleseattle.com and we will remove you.

Opting out of texts does not cancel your ride. If you opt out we call you with the details instead.

How to get help

Reply HELP to any message for contact information, or call (206) 353-3731, answered 24 hours.

Carriers

Supported on all major US carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed — if a message matters, we also call.

Your number

Mobile numbers and SMS opt-in consent are never sold, rented or shared with any third party for marketing purposes. Your number is passed only to the messaging carrier responsible for delivering the message to your handset. See our Privacy Policy for everything else we hold and for how long.